Terms & Conditions

1.1 Welcome to LajoLab's website, operated by 3d eyes LTD (The company). This website and its services are governed by the terms and conditions set forth herein. Accessing and utilizing this site constitutes your full and binding agreement to comply with these terms.

1.2 The language used herein is male-gendered for convenience only, but it equally applies to all genders and numbers, whether singular or plural, as appropriate to the context.

1.3 These terms are designed to define the conditions of use of the site, govern the relationship between users and the company, and establish the mutual rights and obligations arising therefrom.

1.4 By using the site, including accessing its content and conducting transactions, you acknowledge and agree to be bound by these terms and conditions. Users who do not accept these terms are advised not to use the site or its services.

1.5 The services provided by this site are available on an "AS-IS" basis without warranties of any kind, either express or implied. The company shall not be liable for any damages, disruptions, or malfunctions that may arise from the use of the site, its services, or its content.

1.6 Any action that contravenes these terms, including illegal or harmful actions, constitutes a breach of these terms. The company reserves the right to take steps, including restricting access, against users who violate these conditions.

1.7 Use of the site for illegal, harmful, or unauthorized commercial purposes is prohibited without prior written consent from the company. Users agree not to copy, distribute, or alter content on the site without authorization.

1.8 All content on the site, including texts, images, graphics, and designs, are the property of the company and are protected under copyright and intellectual property laws. Unauthorized use of this content may result in legal action.

1.9 The company endeavors to protect the privacy of its users and the security of information on the site. However, it is not responsible for security breaches or events outside its direct control.

1.10 The company reserves the right, at any time and without notice, to modify or discontinue the site partially or entirely, and to make changes to the content and operation of the site. These changes will not affect orders made before the changes. The company takes reasonable efforts to ensure the availability and maintenance of the site, although its operation may be affected by external factors beyond the company’s control.

1.11 Users agree to use the site in accordance with the law and the terms and conditions set forth in these regulations. Any misuse of the site that exceeds these terms may lead to a violation of the company's rights and legal actions.

1.12 The conditions set forth in these terms do not override specific agreements related to particular orders or services offered by the company. In the event of a conflict between these terms and any specific agreement, the terms of the specific agreement shall prevail, subject to applicable laws.

2.1 In using the site, users may be required to provide personal information as specified later. Given the importance and sensitivity of providing such information, users under the age of 18 or those lacking the legal capacity to enter into binding agreements must verify their eligibility to use the site. This includes informing their legal guardians about these terms and obtaining their prior consent to undertake any actions within the site.

2.2 Guardians are responsible for supervising and guiding the use of the site by minors or legally incapacitated users. They must ensure these users understand the terms of use and their implications.

2.3 Any actions taken by users on the site are deemed as acceptance of the terms of use by the users themselves or their appointed guardians, including consent to adhere to the regulations and accept the consequences thereof.

This revised text aims to ensure clarity, legal accuracy, and appropriateness for an e-commerce website, tailored specifically to meet standard legal expectations while being accessible to users.

3.1 All intellectual property rights related to the site, including patents, copyrights, trade secrets, methodologies, and products, are the exclusive property of the company or third parties who have granted the company permission to use their rights. These rights include, among others, the graphic design of the site, databases (such as product listings and their descriptions), the site's code, files, images, video clips, audio content, logos, trademarks, the website address, and all other information displayed on the site. Furthermore, these rights extend to textual, visual, auditory, and other content, across all media and endpoint devices, both existing and future, and in any format, including articles, reviews, data, maps, recommendations, and evaluations, their design, and editing.

3.2 It is prohibited to copy, duplicate, distribute, sell, market, or translate any content from the site (including trademarks, texts, images, and computer code) without explicit prior written permission from the company.

3.3 No commercial use of the intellectual property rights or the data published on the site, including databases, product listings, or any other detail, is allowed without obtaining the company's consent in advance and in writing.

3.4 The company reserves the right to require a user to remove any publication, information, or link to the site if such use is deemed by the company to harm its interests or intellectual property rights.

3.5 It is prohibited to alter the site's design or user interface, or to present it in a design different from that established by the company, except with prior written approval from the company.

3.6 The company name "3d eyes LTD", the name "LajoLab," the brand names, and the company's trademarks (whether registered or not) are the sole property of the company. Use of these names or marks without prior written approval from the company is prohibited.

3.7 Users who publish information on the site, such as articles, news, comments, or any other content, declare that they own all rights to the information they provide and are authorized to publish it. By providing the information, the user grants the company a free, unlimited, global, and non-exclusive license, which allows the company to copy, duplicate, distribute, market, and use this information at its discretion and in any communication or publication medium.

3.8 It is prohibited to use any trademark, product design, or model displayed on the site or in photographs published on it, which are protected intellectual property under Israeli law and international treaties to which Israel is a signatory.

4.1 The company commits to respecting the privacy of all visitors to the site and operates in accordance with the detailed privacy policy on the site (hereinafter: "Privacy Policy").

4.2 The provision of personal information by the user to the company, including during the placing of orders or conducting other actions on the site, is done with the user's consent and free will. The company commits to use this information solely in accordance with the terms of the Privacy Policy, which constitutes an integral part of these terms of use.

4.3 A user who does not agree to the terms detailed in the Privacy Policy is required to refrain from using the site and its services.

5.1 The site is designed, among other things, to display products that are manufactured and marketed by the company, and to sell them to the user public.

5.2 The products displayed on the site may represent only a part of the range of products marketed by the company. The company reserves the right, at its sole discretion and without prior notice, to modify the products displayed on the site, to remove them, replace them, or add new products.

5.3 It is clarified that the images and color catalog if displayed on the site, are intended for illustration purposes only. There may be differences between the display of images on the site and the actual products. The user acknowledges and agrees that they will have no claim or demand regarding these differences, subject to the provisions of the law.

6.1 Users who place an order on the site using a credit card are required to use a valid credit card issued legally by one of the recognized credit card companies in Israel. The user must be the legal owner of the credit card or have explicit authorization from the legal owner to use it. The company reserves the right to cancel or deny access to purchases from users who violate the terms of use or the law, behave inappropriately, or attempt to disrupt the normal operation of the site. Credit card companies and other permitted payment methods on the site include Max, Isracard, MasterCard, Visa Cal, American Express, PAYPAL, Buy Me, and Bit. The company reserves the right to add or change payment options at its discretion.

6.2 When placing an order, the user may be required to enter payment details and personal information according to the chosen payment method. Additional verifications such as an identity card, driving license, or a copy of the credit card may also be requested to ensure the validity of the transaction and to maintain site security. The user is obligated to provide accurate information and not to transfer details belonging to third parties without their consent.

6.3 If incorrect identification details are provided or if the order is not approved by the credit card company or payment provider (such as PAYPAL or Bit), the company is entitled to cancel the order and is not obligated to deliver the products. The user will not be able to raise claims or demands in this matter.

6.4 Upon completion of the order and approval of the payment method by the relevant authorities, a confirmation email will be sent to the email address provided by the customer. This notification serves as confirmation of the order, subject to the terms detailed in this regulation.

6.5 An order will only be definitively confirmed after approval from the credit card company or the service provider (PAYPAL, Bit, etc.), and provided that the product is in stock. The company does not commit to maintaining a permanent inventory of all models or products displayed on the site, and there may be cases where a product displayed on the site is not available in stock. In such a case, the company is entitled to cancel the order and will notify the customer via message or phone call.

6.6 The company is entitled to offer promotions, benefits, and discounts on the site. Furthermore, it reserves the right to modify, discontinue, or replace these promotions at any time and without prior notice, subject to the law. However, these changes will not apply to orders that have already been approved and completed.

6.7 Payment and purchasing conditions on the site will be as detailed at the time of placing the order. The possible number of installments is determined by the purchase amount, as follows:

• Up to 199 ILS – only one payment.

• 200 ILS to 399 ILS – up to 3 installments.

• 400 ILS to 799 ILS – up to 4 installments.

• Over 800 ILS – up to 6 installments. Payments made through PAYPAL or digital wallets do not allow for installment payments.

7.1 All prices listed on the site are stated in New Israeli Shekels (NIS) and include VAT as required by law. However, there may be additional charges, such as shipping fees, if relevant. The company will publish information about these charges on the site at its discretion and in accordance with legal requirements.

7.2 The company reserves the right to update the prices of the products on the site at any time and without prior notice. The valid price for an order is the price as listed on the site at the actual time of placing the order. If the prices are updated before the order is completed, the customer will be charged according to the updated prices, subject to the law.

7.3 It is clarified that there may be differences between the prices of products on the site and the prices of products marketed by agents and authorized dealers of the company. The company does not commit that the prices on the site will be identical to or lower than those offered by other marketers. Therefore, the product prices on the site do not constitute a commitment by the company to offer them at the same or a reduced price.

8.1 After the order is confirmed and completed, in accordance with the terms of use, the company will deliver the products to the address entered in the order form, provided that the address is within the territory of the State of Israel.

8.2 Before executing the delivery, the company may send an SMS to the customer with details of the shipment and the expected delivery date.

8.3 The delivery time, from the date of order confirmation, will range from 3 to 14 business days. Business days are defined as Sunday through Thursday and do not include Fridays, Saturdays, holiday eves, or holidays.

8.4 The company reserves the right to update the shipping costs without prior notice, but such updates will not apply to orders that have already been approved. The current shipping costs are as follows:

• Delivery by courier to the customer's address: 25 ILS.

• For purchases over 500 ILS, delivery is provided at no cost.

8.5 The shipping rate applicable to an order is the price stated on the site at the time of placing the order. If shipping rates are updated before the order is completed, the customer will be charged according to the updated price, subject to the law. The updated shipping cost will be published on the company's website.

8.6 The company will carry out the delivery using an external shipping company or through its own courier.

8.7 Deliveries will be made only within the territory of the State of Israel. If the delivery is not made due to a reason related to the customer, such as providing incorrect details, absence at the delivery address at the scheduled time, or refusal to accept the delivery, the customer will be charged the cost of the shipping, subject to legal provisions.

9.1 For inquiries, clarifications, or additional details regarding the products displayed on the site, the ordering process, and the operation of the site, customers can contact the company's customer service through the following communication methods:

• Email: Orel@Lajolab.com

• The official Instagram page: https://www.instagram.com/lajo_lab/

10.1 A customer who has placed an order on the site is entitled to cancel the transaction in accordance with the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law"). Sections 10.1 to 10.8 apply to customers who meet the definition of "consumer" as defined by the law.

10.2 Cancellation of an Order Before Receiving the Products

• 10.2.1 A customer may cancel an order before the products have been delivered. To do so, they must notify the cancellation in one of the following ways, specifying their full name, mobile phone number, and email address:

  • Email: orel@lajolab.com

  • Via the website: lajolab.com

• 10.2.2 In case of such cancellation, the company will refund the amount paid for the product, less cancellation fees of 5% of the product price or 100 ILS, whichever is lower, within 14 days from the date of receiving the cancellation request. If the cancellation is due to a defect in the product, a mismatch to the description, non-delivery on time, or breach of commitment by the company, no cancellation fees will be charged.

10.3 Cancellation of an Order After Receiving the Products (Not Due to Mismatch)

• 10.3.1 A customer who has received the products may cancel the transaction within 14 days from the day of receiving the product or from the day of receiving the transaction details document, whichever is later. The cancellation notice should be sent in one of the ways mentioned in section 10.2.1.

• 10.3.2 The customer will be required to return the product to the company's store of their choice, at their expense and sole responsibility.

• 10.3.3 After receiving the product and the cancellation notice, the company will refund the amount paid by the customer within 14 days, minus the cancellation fees as mentioned.

10.4 Cancellation of an Order Due to Mismatch

• 10.4.1 In case of cancellation due to mismatch, the customer is entitled to cancel the transaction within 14 days from the day of receiving the product or the document containing the transaction details.

• 10.4.2 The customer must make the product available to the company at the location where it was delivered and notify the company.

• 10.4.3 The company will refund the full amount paid within 14 days of receiving the cancellation notice.

10.5 Special Conditions for Customers with Special Needs

• Customers defined as a person with a disability, a senior citizen, or a new immigrant are entitled to cancel the transaction within four months from the date of receiving the product or the document containing the transaction details, whichever is later, provided that the transaction was made in direct conversation with a company representative. The company may require the presentation of appropriate documentation.

10.6 Depreciation in Product Value

• In cases where the product whose purchase was canceled has deteriorated due to use or damage, the company is entitled to demand compensation for the depreciation in value.

10.7 Products Not Eligible for Cancellation

• Transactions for the purchase of perishable products or products specially made for the customer according to a custom order are not cancellable, subject to legal provisions.

10.8 Refunds

• Refunds will be made using the payment method used by the customer at the time of purchase, such as credit card reimbursement, PAYPAL, or Bit.

10.9 Product Exchanges

• A customer wishing to exchange a product may return it to one of the company's stores within 14 days of receiving the order, provided that the product has not been used, is in its original packaging, and the label is still attached. The exchange will be made according to the existing inventory in the store.

10.10 Order Cancellation by the Company

• The company reserves the right to cancel an order if it cannot meet its obligations due to special circumstances. In such a case, a cancellation notification will be sent to the customer, and the paid amount will be fully refunded.

10.11 Promotional Conditions

• In case of cancellation of a transaction involving a promotional product (such as "buy one, get one" or "1+1"), the customer must also return the additional product received as part of the deal.

11.1 In the event of a transaction cancellation by the customer, where the transaction included an additional product (for example, in promotions such as "buy one, get one" or "1+1"), the customer is required to return to the company both the additional product received as part of the transaction and the product whose purchase is being cancelled.

12.1 The user agrees to indemnify the company, its employees, directors, or agents for any damage, loss, loss of profit, payment, or expense incurred – including reasonable attorney's fees and legal expenses – due to a breach of this regulation by the user, subject to legal provisions.

13.1 The company or its representatives will not be liable for any direct or indirect damage, including consequential or special damages, that may be incurred by the user or a third party as a result of using the site or from orders made through it. Such damages include, among others, loss of income or profit prevention, all subject to legal provisions.

13.2 There may be unintentional errors or inaccuracies on the site. The company is not liable for these errors, subject to the provisions of the law.

13.3 Users are fully responsible for any decisions made based on information appearing on the site. The content on the site does not constitute professional, medical, or other advice, and should not be relied upon without personal consultation with an appropriate professional.

13.4 The company is not responsible for cases in which information entered by the customer on the site is lost or used unauthorizedly due to actions or omissions of the customer.

13.5 Delays or non-delivery caused by events beyond the company's control, such as force majeure, strikes, natural disasters, or technical malfunctions, will not be considered a breach by the company and it will not be liable for them.

13.6 Information about the products, such as manufacturer details and care instructions, will appear on the products themselves. Customers can contact the company's customer service for further information. The company is not responsible for the use of products not in accordance with the provided care instructions.

13.7 The company is not responsible for content or services on external sites linked to the site. The company does not guarantee that these links will lead to active sites.

13.8 Links to external sites are not under the company’s control, and it will not be responsible for their content, security, or reliability, including intellectual property or other rights of third parties.

13.9 The company is not responsible for the use made by users of external sites linked to the site. Users are required to comply with the terms of use of these sites and to interact directly with service providers on external sites for any matter.

13.10 The company reserves the right to remove links from its site or to add new ones at its sole discretion.

13.11 The company does not guarantee that the site's services will be available at all times and without disruptions. It is not liable for interruptions, technical malfunctions, or unauthorized access to its systems.

13.12 The company is entitled to make changes to the site, including its design, content, and services. These changes may cause temporary malfunctions, and no claims or demands will stand against the company for these.

13.13 The company reserves the right to cancel user registrations to the site or block their access, particularly in cases of providing incorrect information, causing harm to the company or third parties, or violating the terms of use and the law.

13.14 In cases of clerical errors, product description errors, pricing, or payment terms, the company is entitled to cancel the transaction and refund the full amount paid by the customer.

13.15 The site and services are provided "as is," and the company does not commit to tailoring them to user needs. The responsibility for using the information on the site lies solely with the user.

13.16 The company is entitled to transfer ownership of the site to a third party, provided that user rights are preserved. In such a case, the company may transfer customer details to the third party, subject to legal provisions.

14.1 The terms of use and the provisions detailed therein, including future changes and amendments, as well as the use of the site, are subject to the laws of the State of Israel. Any dispute or discrepancy arising from the use of the site will be adjudicated and resolved exclusively in the competent courts of Tel Aviv-Yafo.

14.2 The company reserves the right to update and change the regulations from time to time. The updated regulations on the site will bind all users and those who perform actions on the site from the date of their publication.

15.1 Users may contact us in the following cases:

• 15.2 If you believe that information or content on the site, in whole or in part, is protected by copyright or other rights and that there is a violation of third party rights.

• 15.3 If you wish to report legal violations related to the site.

• 15.4 If you become aware of an error, lack of information, or inaccurate data published on the site.

• 15.5 In your contact with us, please provide your full details, including name, phone number, and email address, so that we can contact you.

• 15.6 Inquiries to the company can be made using the contact details specified in section 9 above.

16.1 Non-exercise of any right granted to the company under the terms of use, or abstention from exercising such right, shall not be considered a waiver of that right. This applies to all cases, whether similar or different.

17.1 If any provision of the terms of use is found or becomes illegal, invalid, or unenforceable, the remainder of the provisions in the terms of use will remain valid and binding.

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Updated May 2025