Question 1

What is the vision of LajoLab?

Accepted Answer

At LajoLab, we are dedicated to redefining the eyewear shopping experience, emphasizing personal expression and the perfect fit for each customer’s facial contours. Our vision is to enable everyone to find glasses that truly reflect who they are—personal, creative, and innovative.

Question 2

What makes LajoLab unique in the eyewear world?

Accepted Answer

LajoLab sets itself apart with its innovative use of 3D printing technology, allowing us to produce glasses precisely tailored to the client's facial structure using environmentally friendly and recycled materials. We produce unique models in limited collections, ensuring exclusivity and personalization.

Question 3

Do LajoLab glasses meet international standards?

Accepted Answer

Yes, all our lenses comply with international standards, offering UV protection and high resistance to scratches and external impacts, ensuring both safety and durability.

Question 4

Can I cancel an order from LajoLab?

Accepted Answer

Yes, orders can be canceled within two days of placement, provided that the shipment has not yet been dispatched to the customer.

Question 5

Is it possible to return or get a credit for a product purchased from LajoLab?

Accepted Answer

You can exchange or receive credit for a product within 14 days of receipt, provided the product is in its original condition, kept in our original packaging, and unused. Note that custom-made glasses are non-returnable, but we are committed to delivering a product that fits your facial measurements precisely.

Question 6

What is the warranty period for LajoLab glasses?

Accepted Answer

We offer a one-year warranty on all glasses purchased from us, covering repairs or replacements in the event of manufacturing defects.

Question 7

What does 'custom order' mean?

Accepted Answer

Custom orders refer to our ability to completely tailor the design of our unique glasses to your measurements and personal style, ensuring a perfect fit and maximum comfort.

Question 8

How are custom glasses ordered from LajoLab?

Accepted Answer

Orders can be placed through our website. After ordering, you will receive detailed information including a link to a unique system for 3D facial scanning directly from your smartphone. Once your facial scan reaches us, we will proceed with our unique manufacturing process until your glasses are delivered, perfectly sized for you.

Question 9

What is the process for creating custom-ordered glasses?

Accepted Answer

The process includes a precise measurement and modeling of facial dimensions, choosing materials and designs, selecting frame and lens colors, and using 3D printing technology to produce glasses that are perfectly tailored to the customer's needs.

Frequently asked questions