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Shipping Policy

Shipping
And Returns

Shipping

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After the order is confirmed and completed, in accordance with the terms of use, the company will deliver the products to the address entered in the order form, provided that the address is within the territory of the State of Israel.

 

Before executing the delivery, the company may send an SMS to the customer with details of the shipment and the expected delivery date.

 

The delivery time, from the date of order confirmation, will range from 3 to 14 business days. Business days are defined as Sunday through Thursday and do not include Fridays, Saturdays, holiday eves, or holidays.

 

The company reserves the right to update the shipping costs without prior notice, but such updates will not apply to orders that have already been approved. The current shipping costs are as follows:

  • Delivery by courier to the customer's address: 25 ILS.

  • For purchases over 500 ILS, delivery is provided at no cost.

 

The shipping rate applicable to an order is the price stated on the site at the time of placing the order. If shipping rates are updated before the order is completed, the customer will be charged according to the updated price, subject to the law. The updated shipping cost will be published on the company's website.

 

The company will carry out the delivery using an external shipping company or through its own courier.

 

Deliveries will be made only within the territory of the State of Israel. If the delivery is not made due to a reason related to the customer, such as providing incorrect details, absence at the delivery address at the scheduled time, or refusal to accept the delivery, the customer will be charged the cost of the shipping, subject to legal provisions.

 

 

Customer Service

 

For inquiries, clarifications, or additional details regarding the products displayed on the site, the ordering process, and the operation of the site, customers can contact the company's customer service through the following communication methods:

 

Cancellation of Transaction

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A customer who has placed an order on the site is entitled to cancel the transaction in accordance with the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law"). Sections 10.1 to 10.8 apply to customers who meet the definition of "consumer" as defined by the law.

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Cancellation of an Order Before Receiving the Products

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  •  A customer may cancel an order before the products have been delivered. To do so, they must notify the cancellation in one of the following ways, specifying their full name, mobile phone number, and email address:

  • In case of such cancellation, the company will refund the amount paid for the product, less cancellation fees of 5% of the product price or 100 ILS, whichever is lower, within 14 days from the date of receiving the cancellation request. If the cancellation is due to a defect in the product, a mismatch to the description, non-delivery on time, or breach of commitment by the company, no cancellation fees will be charged.

 

Cancellation of an Order After Receiving the Products (Not Due to Mismatch)

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  • A customer who has received the products may cancel the transaction within 14 days from the day of receiving the product or from the day of receiving the transaction details document, whichever is later. The cancellation notice should be sent in one of the ways mentioned in section 10.2.1.

  •  The customer will be required to return the product to the company's store of their choice, at their expense and sole responsibility.

  •  After receiving the product and the cancellation notice, the company will refund the amount paid by the customer within 14 days, minus the cancellation fees as mentioned.

 

Cancellation of an Order Due to Mismatch

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  •  In case of cancellation due to mismatch, the customer is entitled to cancel the transaction within 14 days from the day of receiving the product or the document containing the transaction details.

  •  The customer must make the product available to the company at the location where it was delivered and notify the company.

  •  The company will refund the full amount paid within 14 days of receiving the cancellation notice.

 

Special Conditions for Customers with Special Needs

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  • Customers defined as a person with a disability, a senior citizen, or a new immigrant are entitled to cancel the transaction within four months from the date of receiving the product or the document containing the transaction details, whichever is later, provided that the transaction was made in direct conversation with a company representative. The company may require the presentation of appropriate documentation.

 

Depreciation in Product Value

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  • In cases where the product whose purchase was canceled has deteriorated due to use or damage, the company is entitled to demand compensation for the depreciation in value.

 

Products Not Eligible for Cancellation

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  • Transactions for the purchase of perishable products or products specially made for the customer according to a custom order are not cancellable, subject to legal provisions.

 

Refunds

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  • Refunds will be made using the payment method used by the customer at the time of purchase, such as credit card reimbursement, PAYPAL, or Bit.

 

Product Exchanges

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  • A customer wishing to exchange a product may return it to one of the company's stores within 14 days of receiving the order, provided that the product has not been used, is in its original packaging, and the label is still attached. The exchange will be made according to the existing inventory in the store.

 

Order Cancellation by the Company

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  • The company reserves the right to cancel an order if it cannot meet its obligations due to special circumstances. In such a case, a cancellation notification will be sent to the customer, and the paid amount will be fully refunded.

 

Promotional Conditions

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  • In case of cancellation of a transaction involving a promotional product (such as "buy one, get one" or "1+1"), the customer must also return the additional product received as part of the deal.

 

 

Cancellation of a Transaction Involving an Additional Product

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In the event of a transaction cancellation by the customer, where the transaction included an additional product (for example, in promotions such as "buy one, get one" or "1+1"), the customer is required to return to the company both the additional product received as part of the transaction and the product whose purchase is being cancelled.

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