Shipping Policy

SHIPPING

Following confirmation of an order in accordance with the Terms and Conditions, the Company will arrange delivery of the purchased products to the delivery address provided by the customer during checkout, subject to delivery availability and operational constraints.

The Company or its delivery service providers may send shipment updates, notifications, or tracking information via email, SMS, phone call, or other communication channels provided by the customer.

Estimated delivery times will be displayed on the website and/or during the checkout process. Delivery times are estimates only and may vary due to operational requirements, shipping provider delays, weather conditions, holidays, security restrictions, force majeure events, or other circumstances beyond the Company's reasonable control.

Shipping fees, eligibility for free shipping, delivery methods, and delivery areas shall be as displayed on the website at the time the order is placed. The Company reserves the right to update such terms from time to time without prior notice, provided that such changes shall not affect orders already confirmed.

The shipping fee applicable to an order shall be the fee displayed during checkout at the time the order is submitted.

Deliveries may be performed by the Company, third-party courier services, postal services, or other logistics providers selected by the Company.

Delivery services are available only to locations serviced by the Company's delivery providers. The Company reserves the right to refuse or cancel deliveries to certain locations where delivery is not reasonably possible.

If a delivery cannot be completed due to circumstances attributable to the customer, including but not limited to incorrect address details, failure to answer delivery coordination attempts, refusal to accept delivery, or repeated absence at the delivery address, the Company may charge additional shipping, handling, storage, or redelivery fees, subject to applicable law.

CUSTOMER SERVICE

For inquiries, customer support, product information, order-related questions, or any other matter concerning the website and its services, customers may contact the Company through the following channels:

Email: Orel@LajoLab.com

Instagram: @lajo_lab

Contact Form: Available on the website's Contact Us page.

The Company may, from time to time, add, remove, or modify its customer service channels and contact details. The most up-to-date contact information will always be published on the website.

The Company will make reasonable efforts to respond to customer inquiries within a reasonable timeframe; however, response times may vary depending on the nature of the inquiry, business activity, holidays, weekends, and other operational considerations.

CANCELLATION OF TRANSACTIONS

A customer who has placed an order on the website is entitled to cancel the transaction in accordance with the Consumer Protection Law, 1981 and any applicable regulations.

Cancellation of an Order Before Receiving the Products

A customer may cancel an order before the products have been delivered by notifying the Company and providing their full name, mobile phone number, and email address.

Email: Orel@LajoLab.com

Contact Form: Available on the website's Contact Us page.

In such cases, the Company will refund the amount paid for the product, less cancellation fees permitted by applicable law. If the cancellation is due to a defect in the product, a mismatch between the product and its description, non-delivery on time, or any breach of obligation by the Company, no cancellation fees will be charged.

Cancellation of an Order After Receiving the Products

A customer who has received the products may cancel the transaction within the period prescribed by applicable law. The customer will be responsible for returning the product in accordance with the Company's return procedures and applicable law.

The product must be returned unused, in its original condition, with all original packaging, accessories, and labels attached.

Cancellation Due to Defect or Mismatch

If a cancellation is requested due to a defect, mismatch, non-conformity, or any circumstance entitling the customer to cancellation under applicable law, the Company will process the cancellation and refund in accordance with the Consumer Protection Law.

Special Conditions for Eligible Consumers

Consumers entitled to extended cancellation rights under applicable law, including persons with disabilities, senior citizens, and new immigrants, may exercise such rights in accordance with the Consumer Protection Law and related regulations.

Products Not Eligible for Cancellation

The right of cancellation shall not apply to products that are excluded from cancellation rights under applicable law, including products that were manufactured, customized, or specially ordered for a specific customer, where such products cannot reasonably be resold to another customer.

Refunds

Refunds shall be processed using the same payment method used for the original purchase, unless otherwise required by law or agreed with the customer. Refunds will be made within the timeframes prescribed by applicable law.

Product Exchanges

Customers may request to exchange a product within 14 days of receiving it, provided that the product has not been used, is returned in its original condition, includes all original packaging, accessories, and labels, and is eligible for exchange under the Company's exchange policy.

Exchanges are subject to product availability and inventory levels at the time of the exchange request.

Order Cancellation by the Company

The Company reserves the right to cancel an order, in whole or in part, in cases including but not limited to product unavailability, pricing errors, suspected fraud, technical malfunctions, force majeure events, or any circumstance that prevents the Company from fulfilling the order. In such cases, the customer will be notified and any amount paid will be refunded in accordance with applicable law.

Promotional Conditions

Where a transaction includes promotional benefits, discounts, bundled products, gifts, or special offers, cancellation or return of part of the order may result in cancellation of the associated promotional benefit. The Company may adjust the refund amount accordingly, subject to applicable law.

Cancellation of a Transaction Involving Promotional Products

In the event of cancellation, return, or partial cancellation of a transaction that included a promotional benefit, discount, bundled offer, gift product, coupon, or special promotion (including, without limitation, offers such as "Buy One Get One Free", "1+1", percentage discounts, or gift-with-purchase promotions), the customer shall be required to return any products, gifts, or benefits received as part of the promotion.

If the promotional product, gift, or benefit is not returned, the Company reserves the right to deduct its value from the refund amount, subject to applicable law.

Where the return or cancellation of part of an order affects eligibility for a promotion or discount originally applied to the transaction, the Company may recalculate the value of the order and adjust the refund amount accordingly, subject to applicable law.